Hoicko Security, Privacy & Data FAQ – Is Your Data Safe?
Your Data Security is Our Top Priority
At Hoicko, we understand that your business data is valuable and sensitive. We have built robust security and privacy measures into every layer of our platform to ensure your information is always protected. This FAQ answers the most common questions about data security, privacy, and compliance on the Hoicko platform.
Security & Privacy FAQ
Q1: Is my data secure on Hoicko?
A: Yes. Hoicko uses industry-standard security practices to protect your data. All data transmitted between your browser and Hoicko's servers is encrypted using HTTPS/TLS encryption. Data stored on our servers is also encrypted at rest.
Q2: Where is my data stored?
A: Hoicko stores data on secure cloud servers. For Indian businesses concerned about data sovereignty, please contact Hello@hoicko.ai to get the latest information about data residency options.
Q3: Who can access my data?
Q4: Can I control who sees what in my workspace?
A: Yes. Hoicko provides granular permission controls at the workspace, board, and item level. You can assign roles such as Admin, Member, and Guest with different levels of access to ensure sensitive data is visible only to authorized team members.
Q5: Does Hoicko comply with data protection laws?
A: Hoicko is committed to complying with applicable data protection laws, including India's data protection regulations. We are continuously updating our practices to align with evolving legal requirements. For enterprise-specific compliance needs (e.g., GDPR, HIPAA), please contact our team.
Q6: Does Hoicko sell my data to third parties?
A: No. Hoicko does not sell your personal data or business data to any third parties. Your data is used solely to provide and improve the Hoicko platform.
Q7: What happens to my data if I delete my account?
A: When you delete your Hoicko account, your data is removed from our systems according to our data retention policy. We recommend exporting all your data before deleting your account. Contact support for more details.
Q8: Does Hoicko perform regular security audits?
A: Yes. Hoicko conducts regular internal security reviews and works to identify and address potential vulnerabilities proactively. Enterprise clients may request additional security documentation.
Q9: Is there two-factor authentication (2FA) available?
A: Hoicko is committed to user account security. For the latest information on 2FA availability, please check your account settings or contact our support team at sales.hoicko.ai.
Q10: Can I export my data from Hoicko?
A: Yes. Hoicko supports data export in common formats such as CSV for board data. You can export your data at any time from your workspace settings. This ensures you always have control over your information.
Q11: What should I do if I suspect unauthorized access to my account?
A: If you suspect your Hoicko account has been compromised, take these steps immediately:
- Change your password immediately from account settings.
- Review active sessions and log out all unknown devices.
- Contact Hoicko support at sales.hoicko.ai or call +91-9928122460.
- Check and update member access within your workspace.
Q12: How does Hoicko protect against data loss?
A: Hoicko performs regular automated backups to prevent data loss. In the event of a technical issue, our team works to restore data from the most recent backup. Enterprise plans may have additional data recovery options.
Reporting a Security Vulnerability
If you discover a security vulnerability in the Hoicko platform, please report it responsibly to our team:
- Email: sales.hoicko.ai (with subject: "Security Vulnerability Report")
- We take all security reports seriously and respond promptly.
Contact Us for Security Queries
- Email: sales.hoicko.ai
- Phone: +91-9928122460
- Office: 112, Mahapragya Vihar, Behind Celebration Mall, Bhuwana, Udaipur, Rajasthan 313001, India